Author

Bashiru Adekunle A1; Olukemi Adedokun-Fagbolu; Wasiu A. Babalola

¹ Department of Creative Arts and Tourism, Kwara State University, Malete, Nigeria

² Department of Tourism Studies, National Open University of Nigeria, Abuja, Nigeria

³ Department of Hotel Management & Tourism, Atiba University Oyo, Nigeria

Abstract

This exploratory study aims to identify challenges facing domestic air travelers at the departure hall, domestic wing, Murtala Mohammed Airport (MMA), Lagos. The study adopts descriptive survey, employs quantitative method and utilizes a structured and close ended questionnaire. The data collected are presented using tabular form and analyzed using simple percentages. The paper found that the air travelers are faced with diverse challenges. However, this study concludes that specific strategies can be employed to curb the issues facing the travelers. It recommends that the departure environment at the airport should be made conducive; passengers’ needs should be catered for and process within acceptable international acceptable time frame and that government should improve on the information technology facilities within the airport to meet international standards

Keywords: Domestic airport, Domestic air travelers, Air travelers’ experience,Bashiru Adekunle A Wasiu A. Babalola